{"id":150994,"date":"2022-11-06T19:53:39","date_gmt":"2022-11-07T00:53:39","guid":{"rendered":"https:\/\/maingear.com\/?page_id=150994"},"modified":"2024-01-16T10:55:34","modified_gmt":"2024-01-16T15:55:34","slug":"support","status":"publish","type":"page","link":"https:\/\/maingear.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

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Knowledge Base<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||divi||400″ icon_color=”#000000″ url=”https:\/\/help.maingear.com\/category\/8-support” url_new_window=”on” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Support FAQ<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_color=”#000000″ url=”https:\/\/help.maingear.com\/category\/5-sales” url_new_window=”on” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Sales FAQ<\/strong><\/p>\n

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Drivers<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_color=”#000000″ url=”https:\/\/landing.mailerlite.com\/webforms\/landing\/q8n8o6″ url_new_window=”on” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Product Registration<\/strong><\/p>\n

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Remote Session<\/strong><\/p>\n

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Discord Support<\/strong><\/p>\n

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My Account<\/strong><\/p>\n

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Contact Us<\/strong><\/h2>\n

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MAINGEAR<\/strong><\/h6>\n

4 Powder Horn Dr
\nWarren, NJ 07059[\/et_pb_text][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

1-888-MAINGEAR(624-6432)<\/strong><\/h6>\n

Fax: 888-295-2069<\/p>\n

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Hours of Operation<\/strong><\/h2>\n

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Phone Hours<\/strong><\/h6>\n

Mon-Fri: 9am-6pm Eastern
Sat: 10am-1pm Eastern<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Walk-in Hours<\/strong><\/h6>\n

Mon – Fri: 10:00 am – 4:30 EST
(Off-hour accommodation may be available upon request)<\/p>\n

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Get in Touch<\/strong><\/h2>\n

[\/et_pb_text][et_pb_divider color=”#E02B20″ _builder_version=”4.17.3″ _module_preset=”default” width=”20%” global_colors_info=”{}”][\/et_pb_divider][et_pb_contact_form email=”support@maingear.com” _builder_version=”4.17.3″ _module_preset=”default” _unique_id=”51e37933-e464-43d7-a3c0-e47f0551ce8e” captcha_font_size=”14px” custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_border_radius=”10px” global_colors_info=”{}”][et_pb_contact_field field_id=”Name” field_title=”Name” min_length=”1″ _builder_version=”4.17.3″ form_field_font_size=”14px” form_field_letter_spacing=”0px” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” 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global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”Message” field_title=”Message” field_type=”text” fullwidth_field=”on” _builder_version=”4.17.3″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#000000″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ closed_toggle_text_color=”#33ccff” toggle_icon=”||fa||900″ icon_color=”#000000″ use_icon_font_size=”on” icon_font_size=”19px” _builder_version=”4.19.0″ _module_preset=”default” toggle_text_color=”#33ccff” global_colors_info=”{}”][et_pb_accordion_item title=”HOW LONG IS MAINGEAR’S WARRANTY?” open=”on” open_toggle_text_color=”#000000″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}” toggle_font=”|700|||||||”]<\/p>\n

We offer a Lifetime USA Support and labor warranty, with up to an optional 3 year comprehensive warranty.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IS COVERED UNDER THE COMPREHENSIVE PART OF MY WARRANTY?” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E02B20″ toggle_font=”|700|||||||” open=”off”]<\/p>\n

All components in the system are covered for any failure during normal use, during the term of the warranty.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”CAN I SEND MY PC IN TO BE UPGRADED?” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E02B20″ toggle_font=”|700|||||||” open=”off”]<\/p>\n

Yes! For upgrades on MAINGEAR systems, labor is free of charge for any single component upgrade, excluding systems with open-loop liquid cooling.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”DO YOU SHIP INTERNATIONAL?” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E02B20″ toggle_font=”|700|||||||” open=”off”]<\/p>\n

Yes, we ship to most countries all over the world. Just choose \u201cInternational Checkout\u201d after adding a system to your cart. You will be provided with a shipping quote and you will be able to check out in your local currency.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”DOES MAINGEAR OFFER FINANCING?” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E02B20″ toggle_font=”|700|||||||” open=”off”]<\/p>\n

Yes, financing is available for US residents 18 years and older. Financing is not currently available for international customers. Just choose \u201cApply for Financing\u201d as your payment type during the final step of checkout and you will be taken to our financing application.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”WHAT IS %22BURN IN%22″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E02B20″ toggle_font=”|700|||||||” open=”off”]<\/p>\n

The final step in the build process for all of our machines is called \u201cSystem QA \u2013 Burn In\u201d. This step encompasses everything we have to do to take your computer from a beautiful but nonfunctional box of assembled parts to a finely-tuned gaming rig or professional workstation. First is the software deployment. This is where your operating system is installed and updated, then all of the appropriate hardware drivers are installed to ensure that everything on your system works, from your sound card, to your USB ports, and your graphics card(s).<\/p>\n

Next, your computer is intensely stress tested using our proprietary testing software suite which puts every component through the sort of real-world work load that your computer might experience over the course of weeks of normal use. The purpose of this testing is to ensure that we catch any potentially faulty components before your machine is shipped out. While some defective parts are completely DOA and easy to spot, it\u2019s actually much more common for bad parts to only give out when put under their first strenuous workload for a few hours. By doing this in our controlled environment, we are able to weed out any troublemakers and ensure your system is running at 100% when you receive it.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”WHERE IS MAINGEAR LOCATED? DO YOU HAVE A SHOWROOM?” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E02B20″ toggle_font=”|700|||||||” open=”off”]<\/p>\n

We have recently relocated to a beautiful state-of-the-art facility in Warren, NJ. A showroom is in the works and we’ll be sure to inform our customers when it is operational!<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”DOES MAINGEAR ONLY SELL GAMING COMPUTERS” _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}” toggle_text_color=”#E02B20″ toggle_font=”|700|||||||” open=”off”]<\/p>\n

Not at all! We also specialize in high end workstations for virtually any use from mechanical engineering in CAD to 3D rendering and motion graphics for feature films in Cinema 4D and After Effects. Our machines also make excellent general purpose home and office computers because they\u2019re built with high quality components and assembled and tested expertly by hand. Whether you\u2019re shopping for a quad-Titan rendering rig, or a mid-range gaming desktop, our knowledgeable sales staff are familiar with all current games and most professional software suites and their requirements, so we can help you find the right machine for your needs.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<\/span>","protected":false},"excerpt":{"rendered":"

Knowledge BaseSupport FAQSales FAQDriversProduct RegistrationRemote SessionDiscord SupportMy AccountContact UsMAINGEAR 4 Powder Horn Dr Warren, NJ 070591-888-MAINGEAR(624-6432) Fax: 888-295-2069Hours of OperationPhone Hours Mon-Fri: 9am-6pm EasternSat: 10am-1pm EasternWalk-in Hours Mon – Fri: 10:00 am – 4:30 EST(Off-hour accommodation may be available upon request)Get in TouchWe offer a Lifetime USA Support and labor warranty, with up to an […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false},"dipi_cpt_category":[],"yoast_head":"\nSupport | MAINGEAR<\/title>\n<!-- Added by HTTrack --><meta http-equiv="content-type" content="text/html;charset=UTF-8" /><!-- /Added by HTTrack --> <meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=_-153.html \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support\" \/>\n<meta property=\"og:description\" content=\"Knowledge BaseSupport FAQSales FAQDriversProduct RegistrationRemote SessionDiscord SupportMy AccountContact UsMAINGEAR 4 Powder Horn Dr Warren, NJ 070591-888-MAINGEAR(624-6432) Fax: 888-295-2069Hours of OperationPhone Hours Mon-Fri: 9am-6pm EasternSat: 10am-1pm EasternWalk-in Hours Mon - 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